In the wake of a global pandemic, businesses have had to make shifts in many day-to-day operations. While it has been a significant challenge, it has helped identify areas for improvement. One point of concern is the payment terminal, where the consumer uses their cash or card to make their purchase. It involves many points of contact as an exchange occurs between the clerk and customer. Additionally, the customer often touches the same screen hundreds of other customers have touched on the same day. Contactless payment is a technology that is increasing in popularity and plays an important role for businesses during the pandemic in reducing contact points and offers benefits to both the consumer and the business.
What is Contactless Payment?
There are now multiple forms of contactless payment options for consumers, including online payments, a contactless chip card, and a smartphone universal wallet. An online payment occurs when the consumer makes a purchase remotely from their personal device. In contrast, a contactless chip card and smartphone universal wallet can be used on-site without contacting the payment terminal. They use Near Field Communications (NFC) technology, which allows the consumer to simply move the device within a few inches of the terminal to complete the transaction. It doesn’t even require a pin or signature.
Benefits
Contact us today for more information on how contactless payment technology can help your business during the pandemic!
Grotta, S. (2020, November). Contactless Payments: We Can Do Better. Digital Transactions, 17(11), 16-18. doi:https://www.digitaltransactions.net/wp-content/uploads/2020/11/DTNovember2020.pdf
